FAQ

OPEN DISCOUNT - JUST USE THE COUPON CODE OPEN2023 TO GET -10% OFF THE PRICE* *This discount applies only to sterling silver items ordered in my shop Promotion period: 8/02/2023 - 22/02/2023

You will be billed in GBP - your credit card company will convert to your currency at their exchange rate.

We accept the following payment methods: Visa, Visa Electron, MasterCard, Maestro, American Express, Diners, Discover, JCB, China Union Pay, Apple Pay, Google Pay, and Payoneer (for customers from the UK, Belgium, France, Germany, the Netherlands, Portugal, and Spain). Payments are processed securely via Wix Payments, adhering to PCI-DSS standards to ensure the secure handling of credit card information.

All items from GatoJewel are bespoke and made to order. The manufacturing process typically takes 20-25 working days, which includes sourcing materials, crafting, and hallmarking (for items over 7g of silver). Delays may occur due to material availability, Assay Office workload, or postal issues. I will inform you of any delays and provide an estimated shipping date. Feel free to contact me with any questions.

Delivery within the UK typically takes 1-3 working days. For international orders, delivery times vary by destination: USA (5-10 working days), Europe (3-7 working days), and other locations (7-14 working days). Please note that these times are estimates and can be affected by customs processing and local postal services.

Since I make each of my items by hand according to your specific order, it will inevitably differ from what you see in the photographs on my website. This may affect: proportions - for example, the default width of the ring is the same for all sizes, as well as the size of the gem texture - applying texture is a random process and it is unique in each case coating - the result of this process is also quite unique color and saturation of gems - these parameters may differ in different batches of gems, even of the same nomenclature, and I cannot guarantee a complete match of the real gem with the picture on your individual screen from my site. All these unique details are the result of handicraft and individual product and cannot be regarded as flaws, discrepancies, or intentional deception. If I will have any doubts about accordance to your order, I reserve the right to contact you (most likely by email) to clarify and agree on doubtful issues.

Although my items are custom-made and generally non-returnable under the Consumer Rights Act 2015, I may consider return requests on a case-by-case basis. Contact me at gatojewel@gmail.com within 14 days of receipt. Returns are accepted if the item is damaged during shipping. Please do not accept damaged packages and contact me immediately. Return postage costs are the customer's responsibility. Use a secure, tracked service for returns. For international returns, mark the package as 'Returned Item' to avoid customs fees. Returns on gift cards are not accepted.

Any jewellery of all materials will show signs of wear with use and particularly finishes on metal are liable to change. A matt finish becomes shinier and a polished finish dulls down and scratches. This is particularly noticeable with rings as they are rubbed and knocked more often than other pieces of jewellery. To ensure the jewellery's health, care should be taken to avoid contact with chlorine, sulfur, perfume, hairspray, sun and hand creams or other chemicals. Precious metals are vulnerable to scratches and the jewellery should be removed when doing manual work, and stored carefully packed with no other pieces of jewellery contacted with it.

Silver jewellery is prone to oxidisation and this can easily be removed by cleaning either with hot water and washing up liquid and a soft toothbrush. Then it must be dried and may be slightly polished by clear soft clothe. I strongly caution you against using chemical cleaners for silver or other, against using ultrasonic cleaners for blackened or oxidized silver rings, and also for any items of the Keum-boo technique! Using these methods may remove the black coating from your product and may cause to out the gold plating! You may use chemical cleaners or ultrasonic cleaning machines only for products from clear white silver without coating.